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Delivery Leader - Operations & Process

Delivery Leader - Operations & Process

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Are you ready to accelerate your career? Join Cielo as a Delivery Leader- Operations &Process! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!


Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.


The Delivery Leader - Operations & Process is responsible for overseeing team performance across multiple disciplines. They manage the logistics of the recruitment operations team (i.e., coordinators, specialists, etc.). They are focused on the internal recruitment operation via leading the process, their team and outputs.


Team Management & Leadership:

  • Manage the general workflow of the team and delegates job assignments.
  • Perform a full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching, managing, and developing employees; planning, assigning and directing work.
  • Mentor and guide team members through any and all necessary processes.
  • Establish regular communications with the team, such as 1-1 meetings and team meetings with established agendas.

Recruitment & Operational Excellence:

  • Provide expertise on technology systems and functions (ex, Process flows, SkyRecruit, ATS).
  • Manage and document process changes requested by client, update in process map as well as in systems, and communicate changes to team. May design and/or recommend new or updated processes, team configuration, etc. as necessary.
  • Ensure team is able to meet Service Level Agreements (SLA's) by managing productivity through scorecards and appropriate metrics.
  • Drive efficiencies to meet team outcomes.



  • High School diploma or equivalent required. Bachelor’s degree strongly preferred.


  • Minimum of 3+ years of experience in recruitment or recruitment operations with demonstrated successes.
  • Previous supervisory experience strongly preferred.
  • Experience using recruitment technologies such as Applicant Tracking
  • Systems (ATS) and social media tools.

Functional/Technical Knowledge, Skills and Abilities Required:

  • Strong understanding of overall recruitment process.
  • Sound judgment, data management and reporting experience and is able to handle complex information and client requests.
  • Quantitative skills and continuous improvement methodologies.
  • Ability to participate effectively in a team environment both virtually and multiple on-site locations including client sites and Cielo headquarters.
  • Strong proficiency in the Microsoft Office Suite.

About Cielo

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual top three leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.


Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at